Category: service

Contact Center AI#

Use Alibaba Cloud OpenAPI (RPC) with official SDKs or OpenAPI Explorer to manage resources for Contact Center AI.

Workflow#

1. Confirm region, resource identifiers, and desired action.
2. Discover API list and required parameters (see references).
3. Call API with SDK or OpenAPI Explorer.
4. Verify results with describe/list APIs.

AccessKey priority (must follow)#

1. Environment variables: ALICLOUD_ACCESS_KEY_ID / ALICLOUD_ACCESS_KEY_SECRET / ALICLOUD_REGION_ID Region policy: ALICLOUD_REGION_ID is an optional default. If unset, decide the most reasonable region for the task; if unclear, ask the user.
2. Shared config file: ~/.alibabacloud/credentials

API discovery#

• Product code: ContactCenterAI
• Default API version: 2024-06-03
• Use OpenAPI metadata endpoints to list APIs and get schemas (see references).

High-frequency operation patterns#

1. Inventory/list: prefer List* / Describe* APIs to get current resources.
2. Change/configure: prefer Create* / Update* / Modify* / Set* APIs for mutations.
3. Status/troubleshoot: prefer Get* / Query* / Describe*Status APIs for diagnosis.

Minimal executable quickstart#

Use metadata-first discovery before calling business APIs:

bash

python scripts/list_openapi_meta_apis.py

Optional overrides:

bash

python scripts/list_openapi_meta_apis.py --product-code <ProductCode> --version <Version>

The script writes API inventory artifacts under the skill output directory.

Output policy#

If you need to save responses or generated artifacts, write them under: output/aliyun-ccai-manage/

Validation#

bash

mkdir -p output/aliyun-ccai-manage
for f in skills/ai/service/aliyun-ccai-manage/scripts/*.py; do
  python3 -m py_compile "$f"
done
echo "py_compile_ok" > output/aliyun-ccai-manage/validate.txt

Pass criteria: command exits 0 and output/aliyun-ccai-manage/validate.txt is generated.

Output And Evidence#

• Save artifacts, command outputs, and API response summaries under output/aliyun-ccai-manage/.
• Include key parameters (region/resource id/time range) in evidence files for reproducibility.

Prerequisites#

• Configure least-privilege Alibaba Cloud credentials before execution.
• Prefer environment variables: ALICLOUD_ACCESS_KEY_ID, ALICLOUD_ACCESS_KEY_SECRET, optional ALICLOUD_REGION_ID.
• If region is unclear, ask the user before running mutating operations.

References#

• Sources: references/sources.md