Chaterimo - AI Customer Service for Shopify & E-commerce#

Connect your Chaterimo AI chatbot to OpenClaw. Query customer conversations, analyze chatbot performance, and get insights from your e-commerce store's customer service data.

What is Chaterimo?#

Chaterimo is an AI-powered customer service platform that integrates with Shopify, Shoptet, Upgates, and eshop-rychle.cz e-commerce platforms. It provides 24/7 automated customer support powered by leading LLM models: ChatGPT, Claude, Gemini, and Grok.

You can use Chaterimo with your own API keys (BYOK - Bring Your Own Key) or choose a custom plan with included AI credits.

📖 Learn more: How to connect Chaterimo with Shopify

What can this skill do?#

List Your Chatbots#

"Show me all my chatbots"

Returns all chatbots configured for your store with their AI model settings and status.

Browse Conversations#

"Show me conversations from last week" "List conversations from my Shopify store"

View customer service conversations with filters by date and platform. All customer PII is automatically stripped for privacy.

Read Conversation Transcripts#

"Show me conversation #123" "What did customers ask about yesterday?"

Get full conversations with messages between customers and your AI chatbot. All personally identifiable information is automatically redacted.

Setup#

1. Sign up at chaterimo.com

2. Connect your e-commerce platform (Shopify, Shoptet, Upgates, or eshop-rychle.cz)

3. Go to API Keys in your dashboard

4. Click Create API Key and copy the key

5. Set the environment variable: text

   CHATERIMO_API_KEY=cha_your_key_here
   
   

API Endpoints#

EndpointDescriptionGET /api/v1/chatbots/List all chatbots (returns chatbot IDs)GET /api/v1/chatbots/{chatbot_id}/Get chatbot detailsGET /api/v1/chatbots/{chatbot_id}/conversations/List conversations (returns conversation IDs)GET /api/v1/conversations/{conversation_id}/Get full conversation with messages

Your organisation is determined automatically from your API key - no need to specify it.

Privacy & Data Security#

PII Redaction#

All conversation data returned by the API has personally identifiable information (PII) automatically stripped to protect customer privacy:

Data TypeExampleRedacted AsEmail addressesjohn@example.com``[EMAIL]Phone numbers+1-555-123-4567``[PHONE]

This ensures you can analyze conversation patterns and chatbot performance without exposing sensitive customer data.

API Key Security#

• Hashed storage: API keys are stored as SHA256 hashes - we never store your raw key in plain text
• One-time display: Your full API key is shown only once at creation - copy it immediately
• Instant revocation: Revoke compromised keys immediately from your dashboard
• Scoped access: Keys are scoped to specific permissions (read-only by default)

Infrastructure Security#

• Rate limiting: 60 requests/minute per API key to prevent abuse
• Audit logging: All API calls are logged with timestamps, endpoints, and response codes
• Tenant isolation: API keys can only access data from their own organisation
• HTTPS only: All API traffic is encrypted in transit

Supported Platforms#

• Shopify - Full integration with product sync ( Setup guide)
• Shoptet - Czech e-commerce platform integration
• Upgates - Full API integration
• eshop-rychle.cz - Czech e-commerce platform

Supported AI Models#

Chaterimo supports multiple LLM providers via BYOK (Bring Your Own Key) or custom plans. We regularly update to include the latest models from each provider:

• OpenAI - ChatGPT (latest GPT models)
• Anthropic - Claude (latest Claude models)
• Google - Gemini (latest Gemini models)
• xAI - Grok (latest Grok models)

Coming Soon (Phase 2+)#

• Analytics & metrics dashboard
• Unanswered questions detection
• Product search
• Knowledge base management
• Chatbot configuration via API

Support#

• Website: chaterimo.com
• Shopify Guide: How to connect Chaterimo with Shopify

Example Usage#

text

User: Show me my chatbots
Assistant: You have 2 chatbots configured:

1. **Main Store Support** (GPT-4)
   - Language: English
   - Status: Active

2. **Czech Support** (Claude)
   - Language: Czech
   - Status: Active

User: Show me recent conversations from Main Store Support
Assistant: Here are the last 5 conversations:

1. Session #abc123 - 12 messages - Feb 4, 2026
2. Session #def456 - 8 messages - Feb 4, 2026
3. Session #ghi789 - 3 messages - Feb 3, 2026
...