Email Customer Assistant#

IMAP Email Read → AI Classification → Reply Suggestions → Feishu Push Summary

Slug: email-customer-assistant Platform: ClawHub + Tencent Skillhub Author: 91Skillhub Team

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Overview#

FeatureDescriptionIMAP Email ReadConnect to any IMAP-capable mailbox (QQ/163/Enterprise/Gmail, etc.)AI Classification🔴 Urgent 🟠 Important 🟡 Normal 🟢 Can WaitReply SuggestionsAI generates multi-language reply suggestions, sent after user confirmationFeishu PushSummary pushed to Feishu group chat or DM in real time

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Classification Rules#

LabelExample Keywords🔴 Urgentrefund, refund request, complaint, negative review, urgent, immediately🟠 Importantafter-sales, repair, return, exchange, payment, invoice🟡 Normalinquiry, price, specs, logistics, shipping🟢 Can Waithello, thank you, goodbye, already handled

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Pricing Tiers#

TierPriceMailboxesDaily LimitFeaturesFree¥0110 emailsText classification, basic reply suggestionsStandard¥9.9/mo350 emailsPriority classification, multi-language repliesPro¥29/moUnlimited200 emailsReal-time urgent push, batch repliesMax¥69/moUnlimitedUnlimitedAPI priority, team collaboration, custom rules

Token Prefixes: EMAIL-FREE / EMAIL-STD / EMAIL-PRO / EMAIL-MAX

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Quick Start#

1. Configure Email#

First-time setup requires IMAP connection info:

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IMAP Config:
- Server: imap.example.com
- Port: 993 (SSL)
- Username: your@email.com
- Password: App-specific password (NOT your login password)

Recommended: Use "App Password" from your email provider settings

2. Configure AI API#

Supports OpenAI-compatible API. Configure your API endpoint:

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Supports:
- OpenAI API (api.openai.com)
- Self-hosted compatible API (Claude/Grok/domestic models, etc.)
- Domestic proxy API (if needed)

3. Configure Feishu Push#

Configure Feishu bot webhook or user_id to receive push notifications.

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Multi-Language Support#

LanguageDescriptionChinese (zh)DefaultEnglish (en)Business EnglishJapanese (ja)Keigo/formalKorean (ko)Keigo/formal

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Technical Architecture#

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email-customer-assistant/
├── SKILL.md
├── README.md
├── scripts/
│   ├── check_emails.py      # Main script for checking new emails
│   ├── imap_client.py       # IMAP connection wrapper
│   ├── classifier.py        # AI classifier
│   ├── reply_generator.py   # Reply generator
│   └── feishu_pusher.py     # Feishu pusher
├── config/
│   └── config.yaml.example  # Config template
└── requirements.txt

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Usage Limits#

• Read-only emails — no sending or deleting
• No platform API access — only reads from IMAP mailbox
• User confirmation required before any action
• Follow email provider terms of service

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For paid plans, visit YK-Global.com