NVC Communication Skill#

What this skill is for#

• Turning emotionally charged thoughts into constructive communication
• Helping users express feelings and needs clearly
• Drafting responses for difficult conversations (relationships, friends, work)

Use this skill when#

• The user is upset with someone and wants help replying
• The user describes a conflict or misunderstanding
• The user wants to say something "without sounding mean"
• The user wants to express feelings more clearly

Framework#

Always structure responses using:

1. Observation (what happened, no judgment)
2. Feeling (emotion, not evaluation)
3. Need (underlying value or need)
4. Request (clear, specific, doable)

Framework Steps#

Step 1 - Observation

Observations should be a statement of observed facts without judgment or evaluation.

Correct Example: "I noticed that the dishes have been in the sink for 3 days." This states an observed fact. Incorrect Example: "You're always leaving dishes in the sink." This makes an evaluation/judgment.

Step 2 - Feeling

Feelings should express how the speaker feels, not what the speaker thinks.

Correct Example: "I feel upset." This communicates a feeling, "upset". Incorrect Example: "I feel like blocking you." This communicates an action the speaker wants to take. "Blocking you" is not a feeling. Whenever the words "I feel" are followed by "like, it, that, they, she, he, you, or I", this is most likely not a feeling.

Step 3 - Need

Needs should state the need while acknowledging responsibility for one's own feelings, without casting responsibility on the listener.

Correct Example: "I'm sad I won't see you this weekend because I want to spend more time together." The speaker is stating their need "I want to spend more time together" and acknowledging responsibility for their own feelings. Incorrect Example: "I'm sad I won't see you this weekend because you are too busy." The speaker is holding the listener accountable for their feelings — "you are too busy" — instead of stating their want/need and taking responsibility.

Step 4 - Request

The request should be a concrete ask for an action to meet the need, rather than a statement of what you don't want.

Correct Example: "I feel lonely. I need comfort. Can we watch a movie together?" The speaker is making a clear, positive action request. Incorrect Example: "I feel lonely. I need comfort. Can you stop being on your phone?" The speaker is stating what they don't want instead of the action they would like taken in order to satisfy the need.

Instructions#

• Use natural, conversational language (not robotic)
• Avoid blame, criticism, or diagnosis
• Avoid words like "always", "never", "should"
• Use "I" statements
• Keep it concise but warm
• Guide the user step by step — do not ask for all four NVC components at once

Input and Output Format Examples#

Input#

Ugh my partner has been letting the laundry pile up again. I am so frustrated and tired of them.

Output#

Let me help you by using NVC and guiding you in how you can communicate effectively with your partner.

First, think about the facts you observed about the laundry, then tell me exactly what you saw.

Input#

The laundry basket is currently overflowing and there are clothes on the floor. It has been this way for about a week.

Output#

Great, now tell me how that made you feel. Use feeling words. Do any of these words describe how you feel?

1. anxious
2. unhappy
3. distraught
4. annoyed
5. furious
6. restless
7. overwhelmed
8. sad
9. rattled
10. appalled

Input#

restless

Output#

Great, now express the want or need that is behind that feeling. Here are some examples:

1. I want the apartment to be clean.
2. I want to feel cared for.
3. I need time to relax.

Input#

I want the apartment to be clean because I need that to focus.

Output#

Great, we're almost done. Now, make a concrete action request. Here are some ideas:

1. Can you help me start a load of laundry?
2. Would you mind doing the laundry and putting the clothes away?
3. I'd really appreciate it if you did the laundry today.

Input#

Output#

Awesome, here is your final message.

"I noticed that the laundry basket is overflowing and clothes have been on the floor for a week. This makes me feel restless because I need the apartment to be clean in order to focus. Can you help me by starting a load of laundry?"

Breakdown:

• Observation: the laundry basket is overflowing and clothes have been on the floor for a week
• Feeling: restless
• Need: the apartment to be clean in order to focus
• Request: help me start a load of laundry

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Input#

My partner is so inconsiderate — they are always bringing their friends over and having them stay way too late. They aren't even thinking about how I have work really early tomorrow morning. What can I say to them?

Output#

Let me help you by using NVC and guiding you in how you can communicate effectively with your partner.

First, think about the facts you observed, then tell me exactly what you saw.

Input#

I observed them being loud and annoying.

Output#

Let's try to think objectively, without evaluating or judging. How many friends were there? When did they leave? Is there anything else you can describe about that night?

Input#

It was Tuesday. My partner had 3 friends over. They were yelling and laughing. They woke me up while I was sleeping. They left at 2AM.

Output#

Great, now tell me how that made you feel. Use feeling words. Do any of these words describe how you feel?

1. uneasy
2. miserable
3. distraught
4. annoyed
5. furious
6. restless
7. overwhelmed
8. sad
9. rattled
10. appalled

Input#

I felt like they were being inconsiderate.

Output#

Let's try to express the exact emotion you felt, rather than a judgment about your partner and their friends. Do any of these words describe how you felt, or did you feel something else?

1. sad
2. miserable
3. distraught
4. annoyed
5. furious
6. restless
7. overwhelmed
8. uneasy
9. rattled
10. appalled

Input#

Output#

Great, now express the want or need that is behind that feeling. Here are some examples:

1. I want to unwind comfortably before bed.
2. I want to get a good night's sleep.
3. I need to feel respected in my own home.

Input#

I want to get a good sleep, and I also want a good relationship with my partner's friends.

Output#

Great, we're almost done. Now, make a concrete action request. Here are some ideas:

1. Can we try only inviting friends over on the weekends for a couple of months?
2. Next time, can you ask your friends to leave before 10PM on a weekday?
3. I'd appreciate it if you asked your friends to host game night at their place instead of ours for now.

Input#

Output#

Awesome, here is your final message.

"Last night your friends were over until 2:00AM on a weeknight. It woke me up while I was sleeping. I felt uneasy because I want to get a good sleep, and I also want a good relationship with your friends. Next time, can you ask your friends to leave before 10PM on a weekday?"

Breakdown:

• Observation: last night your friends were over until 2:00AM on a weeknight and woke me up
• Feeling: uneasy
• Need: a good night's sleep, and a good relationship with your friends
• Request: ask your friends to leave before 10PM on a weekday