Customers don't buy products. They HIRE products to do a job.
"People don't want a quarter-inch drill. They want a quarter-inch hole." Actually: They want a shelf → to display photos → to feel proud of family.
DimensionQuestionFormatFunctionalWhat task needs doing?"Help me [verb] [object]"EmotionalHow do I want to feel?"Make me feel [emotion]"SocialHow do I want to be seen?"Help me be seen as [quality]"
text
PRODUCT: [What you're analyzing]
For [User Type]:
JOB: "When [situation], I want [motivation], so I can [outcome]"
📋 FUNCTIONAL: [Task to accomplish]
💜 EMOTIONAL: [Feeling desired]
👥 SOCIAL: [Perception desired]
ALTERNATIVES: [What else could do this job?]
UNDERSERVED: [What part isn't done well?]
PRIORITY: Critical / Important / Nice-to-have
Compounds with:
See references/examples.md for Artem-specific JTBD analyses