Pages: Refund / Return Policy#

Guides refund and return policy page content for e-commerce and digital products.

When invoking: On first use, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On subsequent use or when the user asks to skip, go directly to the main output.

Initial Assessment#

Identify:

1. Product type: Physical, digital, subscription, or mixed
2. Policy: Time window, conditions, process
3. Jurisdiction: Consumer rights (EU, etc.)

Best Practices#

Essential Elements#

ElementPurposeEligibilityWhat can be returned; time limitsProcessHow to request; stepsRefund methodOriginal payment; timelineExclusionsNon-refundable itemsContactSupport for returns

Content#

• Clear: Simple language; no legalese
• Scannable: Headings, bullets
• Complete: Answer common questions
• Up to date: Review when policy changes

Placement#

• Footer; checkout; product pages
• Link from FAQ when relevant

Output Format#

• Outline for refund/return policy
• Key sections and content
• Disclaimer: Recommend legal review

Related Skills#

• legal-page-generator: Refund is often a legal page
• faq-page-generator: FAQ may link to refund policy
• privacy-page-generator: Footer grouping