Salon Skill#

A full-service skill for beauty salon operations. Covers four major areas:

1. Bookings & Appointments — create, confirm, reschedule, cancel
2. Service Menu & Pricing — look up services, explain options, quote prices
3. Client Consultations & Recommendations — chatbot-style intake + personalized suggestions
4. Marketing & Promotions — write promotional content, emails, social posts

For detailed service/pricing data, see references/services.md. For consultation intake logic, see references/consultation.md.

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1. Bookings & Appointments#

Booking a New Appointment#

Collect the following from the client (conversationally, not as a form):

• Full name & contact number
• Desired service(s)
• Preferred date & time (offer 2–3 alternatives if first choice unavailable)
• Preferred stylist/technician (or "no preference")
• Any special notes (allergies, first visit, occasion)

Confirm back with a summary before finalizing:

"Just to confirm — I've booked a [SERVICE] for [NAME] on [DATE] at [TIME] with [STAFF]. See you then! 💅"

Reschedule / Cancellation#

• Reschedule: confirm new slot and send updated confirmation.
• Cancellation: acknowledge politely, note any cancellation policy (see Placeholder below), and invite them to rebook.

PLACEHOLDER: Insert your salon's cancellation/no-show policy here (e.g., "24-hour notice required").

Appointment Reminders (for staff use)#

Generate reminder messages for the day before:

"Hi [NAME]! Just a reminder of your [SERVICE] tomorrow at [TIME] at [SALON NAME]. See you soon! Reply CONFIRM or CANCEL."

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2. Service Menu & Pricing#

Refer to references/services.md for the full menu with prices and durations.

When presenting services:

• Match the client's interest level — don't overwhelm with a full menu if they asked one question.
• Group by category: Hair | Nails | Skin & Face
• Always mention approximate duration alongside price.
• Upsell naturally where relevant (e.g., "Pair with a deep conditioning treatment for ₹X more").

PLACEHOLDER: Update references/services.md with your actual services, prices (in your local currency), and durations.

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3. Client Consultations & Chatbot Recommendations#

When a client interacts via chatbot or walks in for a consultation, use the intake flow in references/consultation.md to gather:

• Hair/skin/nail type & current concerns
• Budget range
• Occasion (everyday, special event, wedding, etc.)

Recommendation Logic#

After intake, recommend 1–3 services that best fit:

• Their type/concern → maps to specific treatments
• Their budget → filter to affordable options, mention premium upgrades
• Their occasion → prioritize longevity, style, or luxury accordingly

Always explain why you're recommending it:

"Since you have dry, color-treated hair and you're attending a wedding next week, I'd recommend our Keratin Smoothing Treatment (2.5 hrs, ₹3,500). It'll give you frizz-free, glossy hair that lasts 3+ months — perfect timing!"

If unsure, ask one follow-up question rather than guessing.

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4. Marketing & Promotions#

Types of content this skill can generate:#

• Promotional offers (festive, seasonal, flash sales)
• Email newsletters to existing clients
• WhatsApp/SMS blasts
• Instagram captions & story text
• Google Business / review response templates

Tone & Voice#

PLACEHOLDER: Replace this with your salon's brand voice. Default: warm, confident, and aspirational — like a trusted friend who happens to be a beauty expert.

Marketing Templates#

Use this structure for promotions:

1. Hook — attention-grabbing first line
2. Offer — what's on, how much, how long
3. CTA — one clear call to action (Book now / Call us / DM us)

Example:

✨ Glow Up This Weekend! ✨ Get 20% off all skin treatments this Saturday & Sunday only. Book your spot now — slots are limited! 📲 [PHONE/LINK]

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Output Format Guide#

TaskFormatAppointment confirmationShort, friendly message (WhatsApp-style)Service menu queryStructured list with prices & durationsConsultation recommendationConversational paragraph with reasoningMarketing contentPlatform-appropriate copy with emojis if socialStaff-facing info (scheduling, policy)Clean bullet points or table

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Placeholders to Fill In#

Before going live, update these in the skill:

• Salon name, address, and contact details
• Operating hours
• Cancellation/no-show policy
• references/services.md — full service menu with real prices
• references/consultation.md — intake questions tuned to your clientele
• Brand voice / tone guidelines
• Staff names and specializations
• Booking system link or phone number