Zendesk#

Access Zendesk via the REST API with managed OAuth authentication. Search users and tickets, review macros, and manage support workflows from chat.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Zendesk API access yourself.

Setup in 3 Steps#

Step 1: InstallStep 2: Pair AccountStep 3: Connect Zendesk_App-specific connection GIF coming soon_Run the install command in OpenClawSign in and approve the deviceOpen the dashboard and connect Zendesk

How It Works#

text

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│   Zendesk REST │
│   (User Chat)   │     │   (OAuth)    │     │      API         │
└─────────────────┘     └──────────────┘     └──────────────────┘
          │                       │                       │
          │  1. Install Plugin    │                       │
          │  2. Pair Device       │                       │
          │  3. Connect Zendesk  │                       │
          │                       │  4. Secure Token      │
          │                       │  5. Proxy Requests    │
          │                       │                       │
          ▼                       ▼                       ▼
    ┌──────────┐           ┌──────────┐           ┌──────────┐
    │  SKILL   │           │ Dashboard│           │ Zendesk  │
    │  File    │           │ Auth     │           │ Console  │
    └──────────┘           └──────────┘           └──────────┘

Install#

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

bash

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Zendesk again."

Quick Start#

bash

# List integrations
clawlink_list_integrations

# List Zendesk tools
clawlink_list_tools --integration zendesk

# Search for a specific tool
clawlink_search_tools --query "ticket" --integration zendesk

Authentication#

All Zendesk tool calls are authenticated automatically by ClawLink using the user's connected Zendesk account.

No API key is required in chat. ClawLink stores the OAuth token securely and injects it into every Zendesk API request on the user's behalf.

Getting Connected#

1. Install the ClawLink plugin (see Install above).
2. Pair the plugin with clawlink_begin_pairing if it is not configured yet.
3. Open https://claw-link.dev/dashboard?add=zendesk and connect Zendesk.
4. Call clawlink_list_integrations to verify the connection is active.

Connection Management#

List Connections#

bash

clawlink_list_integrations

Response: Returns all connected integrations. Look for zendesk in the list.

Verify Connection#

bash

clawlink_list_tools --integration zendesk

Response: Returns the live tool catalog for Zendesk.

Reconnect#

If Zendesk tools are missing or the connection shows an error:

1. Direct the user to https://claw-link.dev/dashboard?add=zendesk
2. After they confirm, call clawlink_list_integrations to verify
3. Then call clawlink_list_tools --integration zendesk

Discovery Workflow#

1. Call clawlink_list_integrations to confirm Zendesk is connected.
2. Call clawlink_list_tools --integration zendesk to see the live catalog.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration zendesk.
5. If no Zendesk tools appear, direct the user to https://claw-link.dev/dashboard?add=zendesk.

Execution Workflow#

text

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call │
│                                                             │
│  Example: List tickets → Search → Show results             │
└─────────────────────────────────────────────────────────────┘
                               │
                               ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                    │
│  list → get → describe → preview → confirm → call           │
│                                                             │
│  Example: Describe tool → Preview changes → User approves   │
│           → Execute update                                  │
└─────────────────────────────────────────────────────────────┘

1. For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
2. Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.
4. For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
5. Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Tool Reference#

Tickets#

ToolDescriptionModezendesk_list_ticketsList tickets with filtering and paginationReadzendesk_get_ticketGet a single ticket by IDReadzendesk_create_zendesk_ticketCreate a new support ticketWritezendesk_update_ticketUpdate an existing ticketWritezendesk_delete_ticketPermanently delete a ticketWritezendesk_create_many_ticketsBulk create up to 100 ticketsWrite

Users& Organizations#

ToolDescriptionModezendesk_list_usersList users with filteringReadzendesk_get_userGet a user by IDReadzendesk_create_zendesk_userCreate a new userWritezendesk_create_or_update_userCreate or update a userWritezendesk_list_zendesk_organizationsList organizationsReadzendesk_create_zendesk_organizationCreate an organizationWrite

Macros & Automations#

ToolDescriptionModezendesk_apply_zendesk_macroPreview macro effects on a ticketReadzendesk_list_macrosList available macrosReadzendesk_create_automationCreate a new automation ruleWritezendesk_create_triggerCreate a new triggerWrite

Views & Search#

ToolDescriptionModezendesk_list_viewsList saved viewsReadzendesk_create_views_previewPreview view resultsReadzendesk_search_ticketsSearch tickets by queryReadzendesk_autocomplete_usersAutocomplete user searchRead

Attachments & Comments#

ToolDescriptionModezendesk_create_zendesk_attachmentsUpload a file attachmentWritezendesk_list_commentsList comments on a ticketReadzendesk_create_commentAdd a comment to a ticketWrite

Code Examples#

List recent tickets#

bash

clawlink_call_tool --tool "zendesk_list_tickets" \
  --params '{
    "status": "open",
    "max_per_page": 20
  }'

Get a single ticket#

bash

clawlink_call_tool --tool "zendesk_get_ticket" \
  --params '{
    "ticket_id": 12345
  }'

Create a ticket#

bash

clawlink_call_tool --tool "zendesk_create_zendesk_ticket" \
  --params '{
    "subject": "Support request",
    "comment": {"body": "Issue description"},
    "priority": "normal",
    "requester_id": 12345
  }'

Preview a macro#

bash

clawlink_call_tool --tool "zendesk_apply_zendesk_macro" \
  --params '{
    "ticket_id": 12345,
    "macro_id": 67890
  }'

Security & Permissions#

• Access is scoped to the connected Zendesk account's data and permissions.
• All write operations require explicit user confirmation. Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.
• Destructive actions (deleting tickets, users, organizations) are marked as high-impact and must be confirmed.
• Bulk operations affect multiple records and require extra scrutiny before confirmation.

Error Handling#

Status / ErrorMeaningTool not foundThe tool name does not exist in the current catalog. Verify with clawlink_list_tools --integration zendesk.Missing connectionZendesk is not connected. Direct the user to https://claw-link.dev/dashboard?add=zendesk.RecordNotFoundTicket, user, or organization does not exist. Check the ID.CreateConflictResource already exists. Use update instead of create.InvalidArgumentInvalid parameter or missing required field. Review the tool schema.Write rejectedUser did not confirm a write action. Always confirm before executing writes.

Troubleshooting: Tools Not Visible#

1. Check that the ClawLink plugin is installed: bash

   openclaw plugins list
   
   

2. If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.

3. If a fresh chat does not help, run: bash

   openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
   openclaw gateway restart
   
   

4. After restart, tell the user to send /new again and retry.

Troubleshooting: Invalid Tool Call#

1. Ensure the integration slug is exactly zendesk.
2. Use clawlink_describe_tool to verify parameter names and types before calling.
3. For write operations, always call clawlink_preview_tool first.

Resources#

• Zendesk REST API Docs
• Zendesk API Reference
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=zendesk-support
• ClawLink Docs: https://docs.claw-link.dev/openclaw
• ClawLink Verification: https://claw-link.dev/verify

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