HVAC & Plumbing Autonomous Dispatch Agent + ThumbGate Safety#

What This Agent Does#

• Answers after-hours calls and texts 24/7 for local home service businesses.
• Triages emergencies (e.g., active leaks, no AC in 100-degree weather) vs. routine maintenance.
• Validates the caller's zip code against your approved service area.
• Books qualified leads directly into CRMs like ServiceTitan, Housecall Pro, or Jobber.
• Uses ThumbGate to ensure it never quotes exact prices for complex repairs without a tech on site.

Critical ThumbGate Rules#

• Zone Check: Block any booking if the customer's zip code is not in the approved service matrix.
• No Blind Quoting: Block the agent from quoting exact repair costs; only quote standard dispatch/diagnostic fees.
• Emergency Escalation: If the words "flood", "leak", "spark", or "smoke" are detected, immediately block automated booking and route to the emergency human-on-call line.
• Mandatory Contact Info: Block finalizing a ticket if Phone Number and Address are missing.

Setup Requirements#

• ServiceTitan, Housecall Pro, or Google Calendar integration.
• Voice provider API (ElevenLabs recommended).
• ThumbGate active.

Success Metrics#

• Capture 100% of after-hours leads.
• Zero out-of-zone wasted truck rolls.
• Zero liability from AI hallucinated repair quotes.